Get unstuck
Something not doing what you expect? Find what you’re seeing below. Most of these take one step to sort out.
In a chapter
Section titled “In a chapter”Space does nothing
Section titled “Space does nothing”A character is speaking. Press their key: A for Alice, Z for Zorro, Q for Quasimodo, and the same for every friend after them. The speaker’s name is on the line. Space only moves the narrator on.
The right arrow does nothing
Section titled “The right arrow does nothing”The slide is waiting for a key, a choice, or a mini-game. The arrows only go forward where Space would.
A key does nothing
Section titled “A key does nothing”- Check who’s speaking, or which friend the mini-game names on screen. Only their key moves things on.
- Let go of Ctrl, Alt, or Cmd. A letter pressed with one of those held down is ignored, so your browser’s shortcuts still work.
- Keyfolk expects a US English keyboard layout. On another layout, a key may not match the letter printed on it.
I’m not sure what to press
Section titled “I’m not sure what to press”Open the menu at the top right and choose Help for this slide. It lists everything you can press right now. If you just wait for a minute and a half, a hint appears on its own.
A chapter won’t load
Section titled “A chapter won’t load”If you see Pack load error or Pack not found, reload the page. If it keeps happening, let us know.
Your place
Section titled “Your place”I lost my place
Section titled “I lost my place”Your place is saved in the browser you played in. A different browser, a private window, or clearing this site’s data starts fresh. To get back:
- open Keyfolk in the browser you played in before;
- open a slide address you bookmarked, if you have one;
- next time, sign in, and your place follows you to any computer (your account).
The chapter list ends early
Section titled “The chapter list ends early”New chapters arrive one at a time, and Coming soon marks the next one being written. A Locked chapter opens when you finish the one before it (chapters and progress).
The end of a chapter asks me to sign in
Section titled “The end of a chapter asks me to sign in”That’s how the chapters after the first one open. Your progress comes with you, and the first chapter stays open without an account.
Devices and browsers
Section titled “Devices and browsers”My phone opens the home page
Section titled “My phone opens the home page”Keyfolk is played on a computer with a physical keyboard for now, so on a phone or tablet a chapter link, even one a friend sent you, opens the home page, which shows Use a desktop keyboard to play. The menu there has no chapter list. Everything else works on your phone: the home page, the FAQ, this help, and your account. Send yourself the link and pick it up at a computer.
There is no fullscreen option
Section titled “There is no fullscreen option”Enter fullscreen appears in the menu only when your browser can show Keyfolk fullscreen. Everything plays the same without it.
The privacy notice came back
Section titled “The privacy notice came back”Now and then, when Keyfolk’s privacy options change, the Your privacy notice asks again. Choose whatever you like; you can change it later from Your Privacy Choices at the bottom of any page (privacy and your data).
Still stuck?
Section titled “Still stuck?”We’d like to hear about it. Getting in touch has every way to reach us.